Now that mobile banking has become routine for many people, some digital banks with no branches are working to become the primary institution for more depositors. At the same time, several major ...

Many have dismissed the lowly branch banking network as dead — or at least nonstrategic. Maximum resources need to be focused on digital points of customer engagement, the argument goes. This ...

For years, the banking industry accepted branch closures as an inevitable consequence of digital transformation. New research from Curinos and Adrenaline suggests that assumption is changing. More ...

The continued investment in branches is a continued investment in bankers. A well-trained, motivated banker turns a physical location into a relationship hub, writes Dave Martin, of BankMechanics. I ...

The branch has a new job, and most banks have not clearly defined it yet. Digital banking has steadily eliminated the routine reasons customers once had to visit a branch, from deposits and ...