Nowhere to go but up. That cliché's trotted out whenever something "hits bottom," but this recession, which we've only begun crawling out from, has taught us a 21st-century inverse: "Too big to fail." ...

Many software companies have jumped at the opportunity to land their own product on the market, but this list contains five in particular that showcase how AI changes CRM for the better.

Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimization, today announced that LifePlans, a long-term care insurance service, risk management, and ...

BOSTON, June 08, 2017 (GLOBE NEWSWIRE) -- LogMeIn, Inc. (NASDAQ:LOGM) today introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to ...

Is “choice” a cornerstone of service? As customers, we don’t always have the luxury of selecting those who provide us services. We buy a product and are beholden to call a given service line or email ...