Zoho and others have ended integration with LinkedIn after the business social media company decided on two developer partners in the CRM industry: Microsoft and Salesforce.

Microsoft has acquired Parature, a cusiomer service SaaS provider, for $100 million, according to sources close to the deal. The Parature acquisition gives Microsoft Dynamics, its CRM platform, a ...

Microsoft Dynamics CRM Online offers an attractive interface, excellent reporting tools, and lots of automation features. It is designed for larger organizations with complex customer relationship ...

salesforce's (CRM) supremacy in the customer-relationship management space is now under threat, courtesy the latest partnership between Microsoft and Adobe.

Microsoft and Adobe are teaming up to launch a CRM aimed at competing with Salesforce. And with their power combined, they just might do it.

Collaboration apps like Microsoft Teams and Slack may be all that some companies need for their CRM activities.

Microsoft will release a new version of its Dynamics CRM software with functions that mesh with its forthcoming Vista OS and Office 2007 software, the company said Tuesday.