A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away.

Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be ...

Call center script examples demonstrate the importance of structured yet adaptable communication. For instance, a greeting script might include: "Thank you for calling [Company Name], my name is ...

If you contacted the federal Obamacare call center early Thursday morning, you may have been told that your password for Healthcare.gov needed to be reset. But that is not the case, officials from ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here.