Comnica, serving 300+ companies worldwide, continuously develops its services across industries ranging from aviation to ...

Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

Forbes contributors publish independent expert analyses and insights. I write about finance, philanthropy and changing consumer habits. This article is more than 6 years old. You’ve got a problem with ...

The global contact centre outsourcing (CCO) market was worth between $70bn and $75bn in 2013, after growing by 7% since 2011, according to research from Everest Group. This accounts for about 20% of ...