I originally wrote today’s post for CMSWire. It appeared on their site on September 26, 2022. In my last article, I wrote about the need for customer experience professionals to not only build the ...

Leading through change can be messy. These five books will help you be the coach and guide your employees need.

Prosci Change Management for Managers provides managers and supervisors with tools and skills to understand change theory, facilitate change processes, and successfully lead teams through change. This ...