IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT services. ITSM includes all the ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

Without a modern ITSM platform, state and local agencies may struggle with operational inefficiencies, security and compliance risks, and resource constraints. Public-sector IT leaders face an ...

As the IT Service Management landscape continues to grow, Atlassian’s latest move aims to bring IT operations and development teams closer together. Doubling down on its IT Service Management (ITSM) ...

With the advent of artificial intelligence, information technology service management is experiencing a refresh. Achieving successful ITSM implementations has always hinged on the ability to establish ...

Digital transformation is now a top priority for banks: As noted by a recent BDO survey, 32 percent of financial firms are focused on more effective change management, while 36 percent say their focus ...

The latest bright and shiny object in the IT service management space is artificial intelligence. But, despite the benefits of AI in an ITSM implementation, operations teams need to carefully consider ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

We all know the pain of sticking with a system or tool that no longer serves our purpose. You try to make do with workarounds and learn to adapt your work to the failing tool until you can take the ...

AI in ITSM: Steady growth, but organisations must mature and optimise for successIssued by ATS Network ManagementJohannesburg, 31 Aug 2026 Sean Sebring, Solutions Engineer Manager, IT Service ...