Chick-fil-A ranks highest in customer satisfaction for drive-thru experiences, according to a recent survey. The fast-food ...

The study examined 13 U.S. fast food brands across three categories: classic, chicken, and beverage. Here are the results.

KANATA, ON — Chick-fil-A and Dutch Bros. Coffee top the list when it comes to customer satisfaction in this year’s annual ...

Intouch Insight's 25th Annual Drive-Thru Study highlights performance metrics of 13 major quick-service restaurant brands, ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Grabbing takeout has gotten more expensive, but customers’ loyalty to a certain chicken chain remains unshaken, according to the American Customer Satisfaction Index. Atlanta-based Chick-fil-A leads ...

The polite phrase you won’t hear at Chick-fil-A is “You’re welcome.” Instead, employees respond to “Thank you” with “My pleasure,” and it’s strongly suggested that they say it with a sincere smile.

American fast-food chain customers have spoken – and Chick-fil-A is still on top. Chick-fil-A was voted the highest in customer satisfaction for the 11th consecutive year, according to the newest ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

When it comes to favorite fast-food joints, consumers can't stop clucking about Chick-fil-A. According to America's Best Customer Service 2019 report by Newsweek, Chick-fil-A has been rated best fast ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...