Zehra Cataltepe is the CEO of TAZI.AI, an adaptive, explainable AI and GenAI platform for business users. She has 100+ AI papers & patents. As of 2022, financial institutions have, on average, a 3.65% ...

Nutshell reports AI in CRM can boost sales performance through targeted use cases like lead scoring and forecasting, yet many struggle due to data quality issues.

Mercury reports strategies to reduce customer churn in eCommerce, emphasizing retention's importance alongside acquisition ...

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...