Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced it has been named a Leader in the IDC MarketScape: Worldwide Contact ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQ: EGAN), the ...

Dialpad, Inc., the leading AI-powered communications and agentic platform, today announced it has received an Honorable Mention in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...

The cloud contact center company Ujet Inc. said today it has closed on a $76 million late-stage round of funding, earmarking the money to accelerate its deployment of generative artificial ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Learn how to clear common contact center hurdles with real-world strategies for Microsoft Teams that will improve productivity and customer satisfaction. Microsoft Teams is easily one of the best and ...