To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...

A FURIOUS McDonald’s customer launched a cup of boiling hot coffee at a manager during a blazing row over a refund. Shocking ...

Amazon has filed a lawsuit against AI startup Perplexity AI, accusing the company of covertly accessing Amazon customer ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Wausau Coated Products appoints Gina Roemke as senior product category manager for rolls to lead innovation in adhesive label ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.