Satisfaction with wireless carriers' customer care service has increased to its highest level since 2009, as the online channel, especially the chat function, has increased in both frequency of use ...

Satisfaction with wireless carrier customer care service is positively impacted by the increased use and improved performance of online channels, especially the chat function, according to the J.D.

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world.

Customer service’s analog in healthcare–variously called patient experience, patient satisfaction, PX, etc.–comes down to providing service in an environment where the goals of the customer ...

AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at ...

UK-based Brand Embassy, a provider of social-media based customer care services to help businesses manage communications with customers via channels such as Facebook and Twitter, has closed a $1 ...