Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

The Consumer Financial Protection Bureau headquarters in Washington, D.C. We’ve all been there with customer service: even when the phone agents try to do the right thing, they’re often hamstrung by ...

President Obama addresses CFPB staff flanked by former agency chief Richard Cordray in January 2012. Created by the 2010 Dodd-Frank law, the Consumer Financial Protection Bureau is one of the first ...

Consumers who have an issue with the actions of or a service provided by a public utility can file a complaint with the Department’s Consumer Affairs and Public Information Division (CAPI). CAPI staff ...