Salesforce said on Wednesday that it’s investigating a breach of “certain customers’ Salesforce data” that was compromised through apps published by Gainsight, a company that sells a platform for ...

The AI research startup will bring customer interviews, analysis, and simulated customer behavior closer to Salesforce’s CRM and AI agents. The post Salesforce buys AI customer research startup Listen ...

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Dreamforce agent interface, raised long-range revenue guidance, and a push to carry governed customer data into outside tools keep the software name in focus in September.

OSF Digital, Accenture, IBM Consulting, Rosetree Solutions and Cognizant are among the list makers.

One of the barriers to productive use of AI in the enterprise is the difficulty of bringing data together from various sources. Helping customers get their data in order is therefore a priority for ...

Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's what's driving it. Salesforce has spent the past several years aggressively ...

TWLO's faster growth and direct AI communications exposure give it an edge over CRM despite a richer valuation and margin ...

Salesforce Koa is built on Nvidia's open-weight Nemotron model and is trained to do sales, marketing and customer-support tasks.