Customer service sets a business apart, especially if it offers products and services that can be purchased elsewhere.

Here are a few universal skills that every good employee should master if they want to make sure not to lose clients or customers for their business.

Gen Z’s digital upbringing and pandemic disruption have shaped a soft skills gap. Communication, and adaptability are key ...

In a workshop titled Customer Service Skills, you will learn techniques that will not only help you solve complaints faster and deliver service that earns praise from both customers and higher-ups but ...

By utilizing certain skills tests, hiring teams can find customer service representatives who will provide a high-quality experience.

Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service inde ...

TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...

Punctuality, customer service and a positive attitude – these are job skills that can be learned and practiced in Las Vegas, ...

DEAR AMY: My boyfriend and I have excellent customer-service skills. Our customers appreciate the way we handle things — and yet we don’t know how to communicate with each other. I try ...