Be clear and concise about what your problem is and what you want from customer service. It might even be a good idea to write a short script to help you stay on track during the call.

Good customer service is something that starts at the very top of the organization and is funneled down to every employee who comes into contact with your customers.

Because customer experience ties directly to overall business outcomes, businesses need to navigate this evolving landscape to satisfy customers.

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

The Four Golden Rules of Customer Service There are four critical things that a company must continually manage if they want to provide world-class remote customer service.

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities.

While good customer service can significantly improve the satisfaction of a good customer, it can also be effective in stopping or reducing bad or hostile customer behavior.

Verizon could be onto something important. They are said to be shifting their focus back to improving customer care and customer service. Sowmyanarayan Sampath, CEO of their consumer unit recently ...