If you’ve ever called a company and heard “Press 1 for sales, press 2 for support,” you’ve used IVR. Interactive voice ...

I have a hate relationship with IVRs. I hate the inevitably patronising tone of the voice, the layouts, the fact that many of them have been designed by people who think they have brains the size of ...

From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. Visual IVR blends voice-only IVR technology with a visual user interface ...

Looking for a secure way to automate collections? We’ll walk you through the steps of setting up IVR payment options for your business, including necessary software and troubleshooting tips.

IVR Technology Group and Fundtech have formed a partnership that expands the functionality of IVR Technology Group’s Pay-by-Phone virtual terminal, the companies announced July 9. As a result, ...