Written complaints submitted to the NHS have surged to a new record high, with NHS England data revealing an unprecedented volume of grievances. Experts said the figure should serve as a "wake-up call ...

The current design of national policies for complaint handling in NHS hospitals in England means there is too much focus on assessing a complaint's validity and not enough on learning from the ...

The current design of national policies for complaint handling in NHS hospitals in England means there is too much focus on assessing a complaint’s validity and not enough on learning from the ...

The number of written complaints submitted to the health service has risen year-on-year to a new record high, NHS England data shows. Experts said the figure should serve as a “wake-up call”. Some 256 ...

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