Fayette County Fire and EMS launched a partnership with RightSite Health to offer 911 callers telehealth doctor visits, ...

In a push to recover the costs of non-emergency calls to assisted living facilities, the township's fire department wants to ...

The first voice you hear on the non-emergency Akron police line may be Ava, an AI virtual assistant that will route your call ...

The Southeast Communications Center (SECOMM) is introducing artificial intelligence software to manage non-emergency calls.

Milwaukee announced the deal for the training software on Jan. 14. It comes as nearby counties have started using AI for non-emergency call takers.

A Lawrence Douglas County Fire Medical ambulance is pictured in July 2023. The City of Lawrence has approved a change in city code to allow private ambulance companies to perform non-emergency medical ...

BEDFORD — Lawrence County emergency officials are sounding the alarm over a growing trend that is stretching the county’s ...

The Southeast Communications Center (SECOMM) is set to launch Aurelian, an artificial intelligence tool designed to assist ...

The Greenwood Fire Department is asking the city council to implement fees for non-emergency calls to residential care facilities, including for non-emergency lift assists. Daily Journal File Photo ...

WESTFIELD, Ind. (WISH) — An “increasing misuse” of services for non-emergency situations in residential care facilities has set the Westfield City Council on a course to implement fees for ...

ESCAMBIA COUNTY, Fla. (WKRG) — Escambia County officials are reminding residents to only call 9-1-1 in the case of an emergency, noting that operators are fielding too many non-emergency calls.

That question can be answered in dozens of harrowing ways. Perhaps there’s someone breaking into your home, maybe you were ...