Salesforce disabled Klue Battlecards integration after attackers used compromised OAuth tokens to access customer CRM data ...

An attacker broke into competitive-intelligence vendor Klue, stole OAuth tokens its customers use to connect to Salesforce ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and ...

Salesforce signed a $3.6B deal June 15 for Fin’s Apex AI pipeline, which the company claims resolves 76% of support tickets ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Spread the love“`html Salesforce is more than just a software; it’s a powerful customer relationship management (CRM) platform that has transformed how businesses interact with their customers. If you ...

Salesforce Service Cloud is our pick for the best call center software for businesses aiming to improve customer service. When connected to a CRM (especially Salesforce's), this feature-packed tool ...