To eliminate fragmented workflows, Salesforce is embedding Slack directly into its CRM, creating a single space for teams to collaborate and take action with complete customer context New Salesforce ...

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Marc Benioff said he uses Slackbot to scan employee messages and detect concerns, business issues, and operational gaps in real time.

‘In two years, there’ll be more agents using Slack than people,’ Salesforce CEO and co-founder Marc Benioff says. Early wins from recently acquired Informatica plus a growing business in the Slack ...