Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. Third-party integrations, however, remain ...

We list the best help desk software, to make it simple and easy to sort out customer and staff issues from a single platform. Whether your support team is working internally or in a customer-facing ...

HappyFox Service Desk provides businesses with simple, intuitive tools for building a self-serve knowledge base and a robust ticket management system.

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

Salt Lake City – January 12, 2011 – LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced LANDesk' Service Desk 7.4, a ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...

Today, work passing through a service desk relies heavily on input from multiple team members. The efficiency of the communication, documentation and support processes determines the effectiveness of ...

While new processes, approaches and technologies may change the way that support is provided, the requirements for technical resources won’t. According to Gartner, IT service desks cost as a percent ...

How to make the assessment of Tier 1 personnel performance quick, easy, and transparent? Here, we look at the benefits of an ITSM system. Resolving an issue at lightning speed, in a friendly manner, ...