An expanding array of modules is leading many European enterprises to choose ServiceNow as their principal workflow management platform, ISG says.

Clients are approaching from different business units (HR, compliance, and security) to ask for a specific ServiceNow module. This leads to upselling on existing accounts - a key part of the ...

An ISG Provider Lens™ report says U.S. enterprises and ServiceNow partners are implementing agentic AI and industry-specific ServiceNow solutions.

Overview of ServiceNow After coming from the IT service management field for larger enterprise users, ServiceNow has evolved, and today it consolidates several tools and functions to form a unified ...