CMS Wire

Talkdesk Simplifies Agent Experience by Embedding Conversational and AI Into CRM and Helpdesk Apps

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...
Business Wire

Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...
No Jitter

Talkdesk Launches Multi-Agent Platform for the Contact Center

According to Crystal Miceli, senior vice president of product and industry marketing with Talkdesk, their AI agent “essentially reasons and makes decisions as if it was the most highly trained live ...
Business Wire

Talkdesk boosts artificial intelligence portfolio with capabilities that deliver hyper-personalized, modern customer experience

Talkdesk AI Rewriter allows agents to instantly rewrite text in a professional, friendly, or empathetic tone to match a customer’s sentiment or mood. Talkdesk AI Translator automates text translation ...
CMS Wire

Talkdesk Integrates Agentic AI in Its Portfolio, Ushering in a New Era of CX in the Contact Center

The addition of agentic AI allows the full Talkdesk AI suite to leverage AI Agents to perform complex tasks and make decisions more independently, without human intervention. Talkdesk Ascend AI, ...
TMCnet

Talkdesk introduces proactive AI agents to drive growth in retail and financial services

Talkdesk’s AI Agents for Retail address these friction points by automating proactive outbound automation that drives specific outcomes: Financial institutions operate in a hyper-competitive landscape ...
Business Insider

Talkdesk expands Microsoft partnership with deepened Microsoft Teams integration and Talkdesk Customer Experience Automation availability on Microsoft Azure Marketplace

PALO ALTO, Calif., Sept. 30, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced strategic advancements with Microsoft that deliver new ways for enterprises to improve customer experiences.
SiliconANGLE

Talkdesk leans into AI for customer experience automation

Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and greatest innovation. This year’s show is particularly interesting as artificial ...
WDTN

Talkdesk expands app partnership with HubSpot to deliver unified artificial intelligence-powered customer engagement

PALO ALTO, Calif. and SAN FRANCISCO, Sept. 04, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced that it has built an advanced contact center integration for the HubSpot platform and made new ...
No Jitter

No Jitter Roll: Zoom Adds New Enterprise Features, Google debuts Workspace and Contact Center updates, Talkdesk launches Healthcare for Payers

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Zoom’s introduction of new enterprise ...
Destination CRM

Talkdesk Expands Microsoft Partnership

Talkdesk has introduced Talkdesk for Microsoft Teams, a certified integration between Talkdesk and Microsoft Teams, and has made Talkdesk Customer Experience Automation (CXA) available through the ...