With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...
For small business owners, time is one of the most valuable – and limited – resources. Running a business often means juggling multiple tasks, from customer relations to finances, marketing to ...
An open letter to companies—and customers—on how to navigate the challenges of these extraordinary times. Editor’s note: As part of an effort to combat COVID-19, ServiceNow has released four new ...
Customer experience automation platform helps home services, property management, logistics, and field service businesses reduce costs, increase cash flow, and improve customer communication by ...
WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: ...
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