Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

What happens when you and your employee, friend, family or client speak over each other? Do you think it makes for a productive effort and effective meeting? It’s doubtful. More likely, the ...

Despite what you might have heard in professional circles, money does not make the world go ‘round. What does make a difference, both in and out of the office, is good communication. It’s this key ...

Active listening is a powerful tool that can improve communication and strengthen relationships. It involves fully concentrating, understanding, responding, and remembering what is being said. By ...

Are you a good listener at work? You might think you are because you put away distractions, stay quiet, and nod your head when someone is talking to you. You might even repeat back your conversation ...

If you say you’re listening but you really aren’t, here are the three components of how to listen and mean it. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

Are you hearing or listening? Do you have functioning ears? How effective is your hearing? Do you possess the skills to improve your hearing? These questions are intriguing, and it’s sometimes ...

You've had the worst day of your life and you need to word-vomit all your feelings. Your dad won't pick up the phone. Shoot. Mom? Nope. Best friend? Nothing. Therapist? If you only had an appointment.

The holiday season is upon us and while many anticipate exciting and uplifting times ahead, some are steeling themselves for a period of sadness, and still others, for a mixed bag of encounters. The ...

Active listening requires mastering many skills, including reading body language and tone of voice, maintaining your attention, and being aware of and controlling your emotional response. In this ...