Zendesk's customer experience platform is getting a fresh injection of artificial intelligence. The company is expanding its Zendesk AI solution by launching what it describes as "highly sophisticated ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk Inc. (NYSE:ZEN) today announced it has launched the first customer support solution designed for Microsoft Office 365 Groups that enables fluid conversations ...

Zendesk replaces deflection bots with specialized AI agents at Relate 2026 — billed only on outcomes the company verifiably resolves.

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk uses Relate 2026 to signal its continued intention to become an integrated platform for internal and external service delivery – and to increase the level of AI support it provides in driving ...

Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects ...

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...

Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...