We jokingly stated, “We need to educate folks on how to provide amazing customer service!” That conversation happened in 2015, and in September 2016, Randolph & Hamilton was launched.

This world needs more people like an Atlanta-area IHOP restaurant customer, who noticed the amazing efforts of a “stretched thin” waitress and chose to reward those efforts, according to a ...

In honor of customer service week, we celebrate ten companies that focus on amazing customer service. These companies make customer service a crucial part of their culture, and it shows with rave ...

Which is another way businesses can now create amazing customer service -- by rapidly responding to disgruntled customers and fixing their problems.

If you have your own business, are currently working in the customer service industry, or if you’re actually the customer on the receiving end of the service given by a company, you know how ...

Why is customer service such a difficult art to master?Steve Adubato wrote  Speak from the Heart and  Make the Connection. He is also an anchor for Channel 13/WNET (PBS) and a motivational ...

Myron Kukla | mlive.comTrainers Elnian Gilbert and Stas Kazmierski deliver the goods on Zingerman's Amazing Customer Service to 350 Lakeshore business people at Tuesday morning seminar in Holland.

Outstanding customer service should begin at the door, according to Shep Hyken, author of Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet.

ServiceNow created an integrated software model that led to some of the most amazing customer growth stories. Click here for our investment thesis on NOW stock.

Once you have your mantra, it’s easy to stay focused on what’s important in delivering an amazing customer service experience. 20.

When Barbara Apple Sullivan, CEO of an eponymous brand-engagement firm, accidentally dropped her passport in a Charles de Gaulle airport mailbox just before boarding a flight, she was certain she ...

Tis the season to be jolly, so with that in mind we asked people to send in their good and amazing customer-service stories. The good news is that there were plenty from which to choose. First up ...