If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...

Even worse, AARP, a leading critic of the SSA’s customer service, says that the average amount of time for a Social Security disability claim to be processed has increased to 223 days — and ...

Navigating the thousands of Social Security benefits rules is tough, but there are three ways to contact the Social Security Administration should you need help.

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after Trump's cuts to the agency.

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches ...

Federal Computer Week The Social Security Administration's IG's report suggests that the agency will have to create a proper comprehensive plan for online service to taxpayers.

Fix bad customer service at Social Security Administration Seniors, people with disabilities and AARP are fed up with the poor service. There is no excuse for failing to provide people with the ...