This article is more than 2 years old. How do you listen to your customers? Surveys, social media posts, customer service calls?

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

Unpleasant customer service calls, endless wait times may have a tech fix New employees and lower-skilled workers benefit the most from using generative AI, study finds ...

SHAPIRO: Customer service doom loops are just one small part of this new initiative. The White House is calling this collection of new rules Time Is Money, and you make lots of promises here.