How to Record Your Customer Service Calls We outline a few easy ways to record your next customer service call and keep frustrating companies honest.

Have you ever been on a customer service call so outrageous you wish you'd recorded it? Well we've got your ticket to recording those calls in no time.

CallMiner’s Eureka provides the backbone behind a quiet revolution in customer support, customer service, and improving the customer experience, powered by “listening” to every single call ...

Comcast Apologizes for 'Unacceptable' Customer Service Call That Won't End 6 Big Customer Service Mistakes Every Business Should Avoid ...

As wireless options become more complex, calls to customer service and time on hold increase, study says.

"When we call, what we want is 'yes,' that's it," said Emily Yellin, the author of "Your Call Is (Not That) Important to Us," a cold, hard look at customer service in the United States. "I go and ...

Amazon Web Services Inc. is boosting its AWS Contact Center Intelligence offering with a new call transcription analytics tool that it said can generate more insights from customer conversations ...

As wireless options become more complex, calls to customer service and time on hold increase, study says.