Bad customer service threatens $3.7 trillion annually for organizations around the globe, according to new research from the Provo-based Qualtrics XM Institute.

While there is certainly a strain on the customer service industry with labor shortages and supply chain challenges, companies do not need to lower their standards when it comes to quality ...

Here's how customer service organizations can prepare for the holiday season.

For the sixth consecutive year, and the 10th time in the past 12 seasons, the Tampa Bay Buccaneers have been voted No. 1 in customer service experience satisfaction among season pass members, as ...