Make sure that helpline staff have appropriate helpline skills. These might include product knowledge, telephone technique, and technical, product service, administrative, and customer service skills.

A bonanza of tips for improving the customer service and customer experience in your organization today and over the weeks to come.

Brick-and-mortar retailers sell more when they have more staff on the floor to help customers. This also applies in the online environment. Here are five tips to help your customer service boost ...

Customer service is not dead, but it is definitely become challenging during the pandemic. Tensions are high, customers are frustrated, employees are nervous and everyone is tired of COVID-19.

9 Customer Service Tips from Today’s Top Leaders Today’s top leaders understand the importance of providing a good customer service experience. Learn how these leaders use customer service to ...

With 2015 only about a month old, I thought I would share some of my favorite customer service tips for the new year. Here are 15 pointers for 2015 that can help you build your business: 1. Get back ...

7 Techniques That Are Key to Customer Retention Today It’s a business axiom that holding onto existing customers is more lucrative than acquiring new ones. These techniques will make it as ...

With Qualaroo, you can get a clear picture of who your customers are, and what they’re looking for on your site helping the marketing, customer service and product departments of your business.

A happy customer makes for a happy New Year. These 15 helpful tips are your ticket to success in 2015.