Try a fun game. Playing games during training can be a great way to make the day more interesting, break up monotony in the delivery, and bring the staff together in a casual and relaxed manner.

Customer service training in best practices doesn't have to be dull to be effective. Rather, the more colorfully you frame service principles and best practices in customer service training or in ...

Proper training can ensure reps are prepared to handle any problem that comes their way.

Customer Service Excellence Series To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer ...

The required training, separated in two different courses, (OPEX for Leaders and OPEX for Non-supervisory Staff) both consisted of four-hour, participation-based curriculum, held at Armament ...