If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news for low-income Americans.

Social Security customer service is in crisis mode for people with disabilities Tens of thousands of Illinoisans now wait almost a year for a decision on their disability applications, and Social ...

It also provides the average national wait time for a Social Security Administration office appointment - which is currently 34 days.

The SSA framed a visit as evidence that operational changes had produced measurable reductions in phone and office wait times ...

Transforming Customer Service Under the leadership of Commissioner Frank J. Bisignano, the SSA is on a mission to become a top-tier service organization.

A March draft of the Social Security Administration's reorganization plan proposes "consolidating" field offices while shuttling customer service to AI and other automated platforms.

A Social Security customer service office in Wisconsin is cutting more than 58% of its workers in the coming weeks. It's one of 41 field offices where staff is being reduced by more than a quarter ...

Changes to staffing and policy means many Americans are not receiving assistance they deserve and need, writes .