If you have anything less than exceptional customer service in your business, you’re wasting the time of, creating extra work for and frustrating your frontline people, other staff, managers and ...

Omaha-based healthcare company Fusion received a Merit Award for the company's dedication to excellent customer service. The company's Customer Experience team identifies and solves pain points ...

Customer service is at the heart of the work the University Libraries does. "We are all building an excellent customer service culture together," said Garrison. This new training program is an ...

Making excellent customer service an organizational pillar requires buy-in from the top down. That means customer experience must be a demonstrated priority for senior leadership and be a key aspect ...

However, only 52 percent of consumers agree – and only 9 percent think that they “always” get excellent customer service.

The quality of customer service consumers experience can significantly impact a retailer's bottom line.

Excellent customer service and its importance while selecting a recruitment software partner If there is something the post-pandemic recruitment industry needs to thrive, it is a combination of ...

These metrics are invaluable for determining a company’s customer service health, but they don’t always provide subjective context for an individual’s thoughts on excellent customer service.

Since 1996, QSR Automations has been known for both pioneering and perfecting kitchen display systems. Now, it’s earning recognition for a legacy of excellence in customer service and support as well.

Since launching our Power Values, NRG continues to be a customer-driven organization. We do this by understanding and delivering compelling energy solutions that meet the needs of our current and ...

So, I called Dice Electronics, the manufacturer of this little gem and was routed to Adam of their technical service department.