DEAR MISS MANNERS: I have worked retail and customer service jobs for about 20 years. Whenever an item is not scanning, out comes the old joke that if it doesn’t scan, it’s free. I just looked ...

A British DJ used his love for Eminem as inspiration for a funny note to a customer service department.

Have you guys ever had a funny or embarassing moment with any game's customer service? I was reminded the other day of when my friend gave me his everquest account to play. It was a level 51 ...

One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.