Research shows providing great customer service is as rewarding for customers as it is for your bottom line.

Comcast’s customer service has been ranked near the bottom for so long, that one has to wonder whether providing bad customer service must in some way be good for Comcast’s bottom line.

When even Walmart and Ryanair say they care about customer service, we need to be consulting the company's actions, not its words, for the real story on its customer experience.

We like bad customer service. At first glance, that statement seems absurd. Nobody likes bad customer service. But I think that we like what bad customer service provides: cheaper products.

If the service is good, the result is an increase of personal and business purchases while bad customer service drives customers to find alternatives.

It's usually simple things that bring your customer service levels down. Here is a checklist of obvious stuff that could go wrong.

Moreover, because nearly half (48 percent) of consumers surveyed said they share their negative customer-service experiences with friends and family, technology companies risk losing many more ...

Why is customer service so bad? In short, customer service is often lousy either because a company does not see the value of treating people well or because the ability to actually do that has ...

Last time we talked about a couple emails from readers and friends and their examples of customer service being a two-way street. Customer service is really a lot of good old-fashioned common ...

Many organizations drop the ball when it comes to customer service. They need to reframe such instances as teaching moments and opportunities to build customer loyalty.

Your customer service is awful! Why so many companies struggle to meet consumers' needs You can’t build a good, long-lasting product or service if you don’t understand your customer and if you ...

When you have a problem with a company, you call customer service, but an NBC 5 viewer says that's when her real problems began. When Murphy resident Rhonda Bellamy Hodge paid her mortgage by ...