Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving ...

If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition.

Customer Service Management Strategies. Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can ...

Assigning customer service representatives to key clients and using customer service management software helps you develop closer relationships with customers.

As more companies shift from selling products to services, they have shifted from salespeople to “customer success managers,” who help B2B customers understand how to maximize the value of ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

ServiceNow entered the customer service and support market in 2016 to address a critical gap in traditional CRM systems, which mostly focused on capturing customer requests through omnichannel ...