AI took over routine calls at IKEA. Instead of layoffs, 8,500 call center staff were retrained as remote design advisors. That channel now brings in $1.37 billion.

"Graham is an absolute powerhouse in the marketing world and I cannot wait to dive into why he is the perfect fit for your ...

Graham, who runs the YouTube channel Graham Dot Zip, recently posted a new video titled “I Sent an AI to My Job Interview. So ...

EVANSTON, Ill. — An investigation is underway after a US citizen was left injured in an encounter with U.S. Immigration and Customs Enforcement (ICE) agents in Evanston. The man, whose identity is ...

Reports indicate Muse was routing calls the AI was supposedly making to humans in call centers.

Gerri Willis reports on California Governor Gavin Newsom shifting his stance on AI and data center regulation. Tiffany Smiley criticizes Newsom's political consistency, arguing he should welcome AI ...

Companies made customer service a bot-filled nightmare. Average people are getting revenge. Customer service workers have gotten used to the now-common question coming from the other end of the line: ...

Murray is a Forbes news reporter covering entertainment trends. A seemingly random question—is it OK to bring a cup of iced coffee with you to a job interview?—blew up on social media this week after ...

Jon Stewart was left “dumbstruck” Monday following his interview with the ex-Anthropic employee who sounded the alarm on the existential threat of AI. He had also claimed those within the AI space ...

Nvidia announced the Open Agent Safety Platform to prevent the type of breakout that occurred when OpenAI models accessed Hugging Face. OpenAI, Anthropic, Meta and Google have all disclosed recent ...

With AI agents like Meta’s Muse and Instinct now able to make calls on users’ behalf, Google is now letting Gemini call businesses with a new feature called “Call for Me.” The feature will initially ...