Contact centers are essential for maximizing the benefits of artificial intelligence in customer service. With AI, human staff can focus on more complex issues.

NiCE (Nasdaq: NICE) today announced it has been positioned in the Leaders category in the IDC MarketScape: Worldwide Agentic Contact Center–as-a-Service Platforms 2026 Vendor Assessment (doc ...

Beko, a global leader in home appliances, is connecting its focus on product quality and reliability with a smarter, more ...

California AB 1609 requires large businesses over $500M in revenue to connect customers with a human agent within 15 minutes or offer a callback.

Repeated questions, endless transfers, bots that don't understand. The same service failures keep pushing customers over the ...

One healthcare apparel client uncovered a $130,000 annual savings opportunity after Customer Direct analyzed 100% of its calls with Happitu, the AI-powered analytics platform it helped launch as an ...

The city of High Point says a new communication channel is helping convey important information to its 43,000 utility customers. Customer Service Director Jeremy Coble recently briefed a ...

Verint® today announced it was recognized as a Leader across four 2026 ISG Contact Center Buyers Guide evaluations covering AI Self-Service, Contact ...

After a disheveled rollout of the Bay Area’s public transit fare payment system last December, transit leaders are cautiously ...

I've been talking about my night shift days for a while, but this time I'll move forward a bit to the story after I moved to ...

CenterPoint Energy maintains a Buy rating, supported by robust demand growth in key markets and strategic capital investments ...

The overwhelming 77-22 vote to pass the legislation is the strongest effort yet by Congress to set national regulations ...