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California bill proposes a 5-minute limit on customer service hold times, ensures human connection
During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...
Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
Cleco will close some customer service offices on Monday, Jan. 26, and suspend service disconnects through Monday, Jan. 26.
Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...
DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...
Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...
New Mumbai-Based Team and Strategic VAD Partnership will Initially Target Large Enterprise, Financial Institution, and Call Center Digital Identity Needs ...
The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...
Agents report stronger communication, more development opportunities and a renewed sense of purpose as technology reshapes their work MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and ...
TwistedSifter on MSN
Call center employee is fed up with scammers, so he came up with the perfect script to deal with them
These fraudsters need to be taught a lesson.
Skyrocketing premiums and shifting consumer behavior are reshaping the U.S. auto insurance landscape heading into 2026.
Synoptek is proud to announce that it has been recognized as a 2025 Five9 Global Partner Award winner and named Five9's Canada Partner of the Year. These awards recognize outstanding achievements ...
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