Video shows a heated exchange inside a Michigan McDonald’s ending with a manager doused in coffee. (Credit: Buena Vista ...

United Airlines CEO Scott Kirby issued a detailed update to customers Wednesday evening, outlining how the carrier will ...

A PetSmart employee reported Oct. 28 that a customer had thrown at sanitizer bottle at her face and ran from the store.

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

A FURIOUS McDonald’s customer launched a cup of boiling hot coffee at a manager during a blazing row over a refund. Shocking ...

The banks want the pay-by-bank provider to use application programming interfaces to protect consumers, they say.

Follow live updates as flight reductions begin today at 40 high-traffic airports in what officials have described as a ...

Save on our editors' pick for the best holiday gift basket with this week's top Harry & David promo codes and deals.

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Discover key takeaways from Farmer Bros. Co.'s Q1 2026 earnings call—insights on margin pressures, growth strategies, and market challenges.

The Uber driver told police that she had picked up a rider in Cambridge and that when the car stopped at the intersection of Massachusetts and Columbus avenues, she “felt a cord or wire ...

Lloyds builds proprietary generative AI infrastructure to deliver conversational financial assistant through mobile channel ...