Uncover the six critical elements of impactful customer journey management & operations to boost your customer experience and foster loyalty As brands continue to up their customer experience game, a ...

Nokia’s corporate restructuring efforts continued today as the equipment vendor broke up its Customer Operations business into two geographic regions that will be headed by new leadership. The move ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More What happens after a customer clicks the “buy” button on an ecommerce ...

Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your ...

Former Disney, Meta, and HPE executive joins NiCE to head Global Customer Operations, advancing operational excellence and accelerating the company’s AI-first customer experience strategy. NiCE ...

CEO, Global Transform. Lead authority entrepreneurial C-suite leadership. Listed Global 100 CIO, 100 Women to Watch, CREA Global Award List. In the hyper-connected and evolving digital landscape, ...

DENVER--(BUSINESS WIRE)--Global leader in geospatial network construction management technology, Render Networks, has bolstered its executive leadership with the addition of Omar Ramadan as Vice ...

Apte, a 20+ year veteran of Exelon, succeeds Melissa Washington, recently elevated to SVP of Governmental, Regulatory and External Affairs at ComEd Apte will lead ComEd’s customer-facing teams, ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE), the world’s leading AI-powered customer experience (CX) platform provider, today announced the appointment of Arun Chandra as Chief Operating ...