Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Motorola won a $7 million contract to modernize Kerr County’s emergency radio system. When a devastating flash flood swept ...

Poor Americans will face new challenges to enroll, and states will have to build new bureaucracies. Medicaid, the public ...

The AI products that succeed are rarely "moonshots." Success comes from a systematic framework that pairs business metrics ...

Carbyne's emergency communication management tech provides real-time information to 911 responders and police officers, using live video chat, incident mapping, and other AI tools ...

Adams County supervisors delayed approving $218,000 for new 911 software, citing budget concerns and a need for more research ...

“Voice remains the most trusted, efficient channel for travelers and operations teams alike,” said Ian Reither, COO at Telnyx. “By bringing our real-time Voice AI Agent capabilities to Sabre-connected ...

Linking the systems allows authorized users to move between platforms with a unified identity and access framework.

Internet speed is once again a major challenge during peak hours across the country due to backend issues on two undersea ...

Alight, Inc. ( ALIT) Q3 2025 Earnings Call November 5, 2025 8:30 AM EST ...

As with anything related to AI-generated content, it’s important to keep a human in the loop before you act on any of its ...