Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

The combined Cvent–Goldcast platform brings event execution, AI-powered video production and performance analytics into a ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

In partnership with GiveCard, Lorikeet's conversational intelligence platform for high-complexity support assisted more than 300,000 families and resolved issues at a moment of urgent need. SAN ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

Everyone can now edit with Photoshop in ChatGPT as Adobe’s category-defining creative app launches inside one of the world’s most popular conversational AI platforms Adobe apps for ChatGPT combine the ...

Like most "overnight" turnarounds, Google’s didn’t happen overnight. To pull it off, Pichai focused the company intensely on ...

AI agents launched. Acquia introduced three AI agents to its SaaS CMS. Content workflow automation. Agents automate site ...