United Airlines CEO Scott Kirby issued a detailed update to customers Wednesday evening, outlining how the carrier will ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

A FURIOUS McDonald’s customer launched a cup of boiling hot coffee at a manager during a blazing row over a refund. Shocking ...

Progyny generates nearly $200 million in free cash flow annually and holds over $300 million in cash, yet it has a market cap ...

Is there substance to banks’ rediscovered interest in retaining customers? Or are they simply paying the strategy lip service ...

In today's rapidly evolving AI landscape, what matters isn't what your retail brand says with AI, but what it can do with it.

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

While AI is definitely coming for some industries, it's also making it much easier to perform work in other popular side gigs ...

In industry speak, it’s a customer-friendly result. That’s a polite way of saying that the favourites this year are coming ...

FAA cuts tied to shutdown cancel 815+ U.S. flights; major airports stay calm, airlines offer rebooking. Follow live.

Lloyds builds proprietary generative AI infrastructure to deliver conversational financial assistant through mobile channel ...

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...