Video shows a heated exchange inside a Michigan McDonald’s ending with a manager doused in coffee. (Credit: Buena Vista Police Department) ...

United Airlines CEO Scott Kirby issued a detailed update to customers Wednesday evening, outlining how the carrier will ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

A PetSmart employee reported Oct. 28 that a customer had thrown at sanitizer bottle at her face and ran from the store.

Trust has always been a kind of currency in business. In today’s economy, it’s one of the most important differentiators a ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Everything in the shop appeared to have been abandoned. A devoted customer took it all home and started selling the items ...

Amazon has filed a lawsuit against AI startup Perplexity AI, accusing the company of covertly accessing Amazon customer ...

German airport operator Fraport said on Tuesday it seems the loss of Russian customers, who have been the most frequent ...

Other than, “Yes, you did a terrible job,” what could I say? It seems that young people want to hear “That’s OK,” but bad ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.