“And we can do it all by starting from first principles–questioning our assumptions and building something new from the ground up.” Let’s focus on two words: First principles. The concept of ...

First-principles thinking empowers agility and innovation, but only when people know you appreciate the lessons as much as the triumphs. And with each challenge presented and each answer revealed, you ...

I’ve been thinking lately about why we measure things like, for example, Net Promoter Score (NPS). What are we actually doing? These thoughts are prompted by Reid Hoffman’s great new book, Masters of ...