AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

The company, which leases out residential batteries as well as sells energy, is betting that it can profit from a new approach to soaring energy demands. By Michael J. de la Merced As cities around ...

Coinbase is transforming its wallet into Base App, a crypto-native app combining social media, trading, payments, and mini-apps. US cryptocurrency exchange Coinbase is coming out with its own “super ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Will your AI confidently deliver the right answers or stumble through outdated knowledge while your customers grow increasingly frustrated? Artificial intelligence (AI) may be changing how businesses ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Telefonica, the multinational telecommunications company headquartered in Madrid, has confirmed that its internal systems were breached by hackers, leading to the theft of more than 236,000 lines of ...

After researching and extensively testing the top 14 project management software tools currently out there, we found that the best Jira alternatives are: Jira is a titan in the project management ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Choosing the right software to help run your business — from seamlessly managing projects to organizing work — is essential to ensuring your operations are as efficient as possible. Though both ...

Over 1,000 misconfigured ServiceNow enterprise instances were found exposing Knowledge Base (KB) articles that contained sensitive corporate information to external users and potential threat actors.